For people that are functionally illiterate, it can be difficult to participate in society. The problem is often directed back at the person involved. The Ministerie van Huh (Ministry of Huh) takes a different approach; functional illiteracy as an organisational problem. What can organisations do, to limit the consequences of functional illiteracy?
A picture is worth more than a thousand words. Communication is more often done through imagery. Take a look at Ikea. How do you put together millions of closets with a single word of explanation? Which topics can be visually communicated, and which can’t? Can you do it yourself or do you hire someone to do it for you? What could be the outcome?
With the new programme ‘Huh, wat bedoelt u’ (Huh, what do you mean), Breda offers resilience to all those that are functionally illiterate. Four in-depth workshops closely examine the combination of functional illiteracy with legal jargon, visual language, customer service and safety. During these workshops, participants will share their experiences and experts will shed light on the topic. People that are functionally illiterate will give their feedback. The acquired knowledge and experiences will be incorporated into the ‘Huh, wat bedoelt u’ programme.